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Help and support

Answers to the most common questions. If you can't find what you need, just write to us. We answer.

Account and access

How do I sign in?: Through Google or Apple only. Rastro has no email and password registration, so there's no extra account to create or remember.
Can I change my account email?: No. The email comes from the Google or Apple account you signed in with and can't be changed inside Rastro.
I signed in with Google and then with Apple. Where are my routines?: Each provider creates a separate account. Sign in again with the provider you used the first time and your routines will be there. If you need the two accounts merged, write to contato@rastro.day.

I forgot to check in yesterday. Did I lose the day?: No. Open the routine, tap Add check-in, pick the date, and mark the times you completed.
Why does my day show as partial?: Because some of that day's times were checked and some weren't. Rastro works this state out on its own from your check-ins. There is no skip action.
My streak reset. Did I lose my history?: No. The streak only counts your most recent consecutive days. Your full history stays in the heatmap and in the statistics.
How do I delete a routine?: Open the routine and tap Delete. This permanently removes the routine and its check-ins.

I'm not getting reminders: Check three things, in this order: that reminders are on under Profile › Notifications; that Rastro has notification permission in your phone's system settings; and that the routine's times are correct. Reminders follow your device's time zone.
Can I turn notifications off?: Yes, at any time, under Profile › Notifications. Check-in reminders and app news can be turned off separately.

What's included in Premium?: Unlimited routines and up to 12 times per routine. It's an auto-renewing monthly subscription, and the price is shown by the store before you confirm the purchase.
How do I cancel my subscription?: The subscription is managed by the store, not by Rastro. On iPhone: Settings › your name › Subscriptions › Rastro › Cancel subscription. On Android: Google Play Store › profile picture › Payments and subscriptions › Subscriptions › Rastro › Cancel subscription.
I cancelled. Do I lose access right away?: No. You keep Premium until the end of the period you already paid for, and only then does the account go back to the free plan.
I changed phones or reinstalled the app. What about my subscription?: Sign in with the same Google or Apple account, open the Premium screen, and tap Restore purchases.
How do I request a refund?: Purchases are processed by Apple and Google, so refunds are requested directly with them: reportaproblem.apple.com for iPhone, or play.google.com for Android. If you need help with the process, write to contato@rastro.day.

How do I export my data?: Under Profile › Data and privacy › Export my data. You'll get a file with your routines and check-ins.
How do I delete my account and my data?: In the app, under Profile › My account › Delete account. If you no longer have the app installed, write to contato@rastro.day from the same email as your account and we'll carry out the deletion. In both cases the account is deactivated immediately and all personal data is permanently erased within 30 days.
Do you sell my data?: No. We never sell your data, we don't share it with data brokers, and we don't use your information for targeted advertising.

Didn't find your answer?

Questions, suggestions, billing problems, or requests about your data: write to the address below.

We reply within 2 business days.